In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as the performance of your team—and company. This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and retain your customers.
Who Should Attend
Customer Service Staff, Client Relationship Staff, Sales Executives & Guest Relation Staff.
Learn to build instant connect with customers.
Know what customers expect.
Deliver better, faster service and increase customer satisfaction.
Deepen your credibility with customers—and your value to your organization.
Manage stressful situations more effectively.
Recognize the signals of customer irritation—and learn how to respond appropriately.
Assist in quickly finding a workable solution to your customer’s problem.
Motivate your staff to take on more difficult responsibilities.
We love to talk — on the phone, email, whichever format you'd like.