Sales isn’t about convincing the customer to buy your product. Instead, you must learn to function as an expert consultant who has the skills and patience to first identify& address the customer really needs and wants, and then help him obtain it.
Who Should Attend
Telesales Excutives & manager & Customer Relations Manager.
Your Benefits :
Tips to create impression on the listener in 3 sec.
Effective communication, Voice modulation & Pitch and what words to be used to create impact on listener.
Improve the ability to lead in conversations with customers rather than just being responsive.
Improve the skills needed to build Relationships quickly over the phone.
Structures that will allow them to move comfortably from scripted conversations to natural sounding interactions.
Improve the ability to quickly uncover the full need of the customer.
We love to talk — on the phone, email, whichever format you'd like.