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SOFT SKILLS & BEHAVIORAL
SOFT SKILLS & BEHAVIORAL

Effective communication and Personality Development Program

Personal and Professional Effectiveness Training is the best strategy to prosper and succeed in this era of technological advancements. Individuals and organizations must be prepared to develop and utilize new skills in order to keep up with the times. Soft skills represent a fundamental attribute that today’s knowledge based economy is demanding of its Employers, Employees and Businesses.
Ideal For: Fresher, Junior & Mid Level
Duration: 1 day
Learning Outcome:

  • Makes your communication effective & Interpersonal skills impactful within office and colleagues which helps get along well with everyone, which helps get tasks done faster.
  • Improves Business/ Email etiquettes, Presentation skills and appropriate Body Language.
  • Creating good impression in the mind of Senior and Colleague.
  • Brings a desired behavioral change.
  • Improves Time Management, Organizational Skills & etiquettes and Goal Settings skills.

Presentation Skill

Highly Impactful Presentation Skills

Having the superior product is never enough to guarantee business success. Apple is acknowledged as offering leading edge technology and Steve Jobs is often modeled as a superior presenter. If you are not the Apple of your industry just imagine how much better your presentations need to be.
Business leaders are often expected to present their message with confidence and clarity to staff, clients, partners, investors and sometimes the public. Millions of dollars can ride on these presentations.
Ideal For: Fresher, Junior & Mid Level
Duration: 1 day
Learning Outcome:

  • Importance of presentations
  • Self-Evaluation and Interpretation
  • Establishing the Objectives of the Presentation
  • Planning and structuring the presentation
  • Presentation Style
  • Use of audio-visual aids
  • Effective use of voice and body language to make an impact
  • Managing the audience: Dealing with a difficult audience & Handling audience's objections and queries effectively
  • Recognizing essential do's and don'ts for effective presentations
  • Final presentations - Video feedback and a personalized action plan

Time Management Essentials

Time Management Essentials

By adopting proven time-management tools and techniques, you are able to make better day-to-day choices, and decide the best ways to invest your time and achieve your goals. In this one-day training course, you will be provided with the personal insight and effective behaviors to develop and implement a framework of best practices for successful time management.
Ideal For: Fresher, Junior & Mid Level
Duration: 1 day
Learning Outcome:

  • Integrate proven time management techniques into your daily life
  • Make informed decisions about what you do and when
  • Apply a structured whole-brain process to shape your commitments
  • Proactively schedule tasks, construct weekly plans, and create daily to-do lists
  • Develop a personal action plan to receive the most benefit from your effort

Business Writing

Business Writing

Writing well is one of the most important skills you can learn for success in the business world. Knowing how to write well allows you to deliver your ideas with the power they deserve. Good writing also conveys a sense of your professional excellence to the world around you. In this course, you'll master the simple, effective skills that drive all successful Business writing. You'll create impactful documents that not only showcase your ideas, but showcase your own professionalism to your audience.
Ideal For: Any employee 0-8 years of experience
Duration: 1 day
Learning Outcome:

  • Effective Writing
  • Constructing clear, simple and concise sentences - Avoiding jargon, slang, clichés and complicated vocabulary
  • Constructing grammatically correct sentences
  • Using appropriate tone and style
  • Using courteous, polite and positive language
  • Punctuations & Paragraphing
  • Adding emphasis and impact in writing
  • Anticipating Objections and addressing them positively
  • Presenting facts, graphs, figures, diagrams effectively
  • Following etiquette in writing

Wining proposal thru Business Etiquette

Wining proposal thru Business Etiquette

An etiquette is a code that governs the expectations of social behavior and if used effectively in organization can really bring winning situation for Business Proposal with clients.
Ideal For: Fresher, Junior & level Mid-level, Project Personnel, Sales & Marketing personnel.
Duration: 1 day
Learning Outcome:

  • Follow business etiquette to come across as polished, ethical and highly professional employee
  • Become much more aware about Email, Office, Dining, Dressing and Behavioral Etiquette
  • Etiquettes that enhances your Image enhancement, improved workplace relations, promotes Business Growth, Rapport with colleague & top Management

Leadership thru Strategic Management

Leadership thru Strategic Management

Ideal For: Any Mid level / Senior level preparing for Lead role
Duration: 1 day
Learning Outcome:

  • In built the qualities of a leader and become a role model for Team, Colleagues and seniors.
  • Understanding your own leadership style
  • Building Successful Team: Understand personalities
  • Relationships, commitment, trust and openness in the team
  • Creates effective & impactful communication and Interpersonal skills within office which helps get goals faster
  • Improves Behavioral skills creating good impression in mind of top management and collogues
  • Cross pollination of ideas
  • Provides strong strategic vision and purpose and working towards the goal strategically
  • Improves work planning, organizing, controlling, mentoring and team building qualities
  • Comes across as professional and self-motivated person
  • Improves mentoring and coaching qualities and drives team building and team bonding
  • Strengthens organizational bond & opens a world of career possibilities

Stress Management at workplace

Stress Management at workplace

Who can attend: Any employee 0- 15 years’ experience and someone who wants to strengthen their professional work-life balance, wants to improve their relationship building capabilities and succeed without stressing.
Ideal For: Any Mid level / Senior level, Employee wants to strengthen professional relationships and work life balance
Duration: 1 day
Learning Outcome:

  • Self-awareness
  • Understand the study of stress and its impact
  • Explain how to prioritize and determine what is really important
  • Demonstrate techniques for interacting with difficult people
  • Employ physical and mental techniques for coping with stress
  • Create reachable goals

Coaching and Mentoring for employed professional

Coaching and Mentoring for employed professional

It is important to develop your coaching and mentoring skills because we all need to help others to achieve their goals.
There is a difference between coaching and mentoring. A coach is a person who gives personalized training intended to improve the learner's performance. A coach may, or may not, be able to perform at the level that he/she teaches, and so does not demonstrate correct action, but can teach correct action. A mentor is similar to a coach; but the mentor tends to teach by example. The mentor will act as a role model, and demonstrate the correct performance. A mentor is at a higher level of performance and is able to teach by demonstrating the correct performance. Mentors can model the correct performance; demonstrating the skills that the learner can then emulate.
Ideal For: Mid level, Team Lead, Trainer, HR Personnel
Duration: 2 days
Learning Outcome:

  • Help others to set and achieve worthwhile goals
  • Encourage them to build plans that will achieve their goals
  • Develop more self-confidence and motivation in yourself and others
  • Use questions to guide people
  • Give "constructive feedback" in a way that inspires positive change
  • Become a Role Model: Mentors often teach by role modelling

People Management

People Management

This people management course is designed for managers, supervisors and team leaders who are looking to successfully manage people and bring the best out of their team. In this people management course you will learn some essential strategies for managing teams, leading team members and enhancing team performance. Basic management skills such as communication skills and negotiation skills will be covered highlighting the importance of knowing how to communicate more effectively with your team and how to motivate and handle difficult individuals.
Ideal For: Manager, Supervisor & Lead
Duration: 2 days
Learning Outcome:

  • Discuss work and personal issues openly and constructively with staff
  • Encourage and inspire staff to perform optimally
  • “Read” a situation involving staff issues perceptively and respond accordingly
  • Bring out the best in staff by providing timely information relevant to performance
  • Negotiate with staff to deliver the best outcome for all stakeholders
  • Identify clearly the issues involved in managing difficult people and situations
  • Overcome the different types of resistance/roadblocks generated by staff to prevent moving forward
  • Assist staff to move forward from the problems they are currently encountering
  • Resolve conflict that that staff have with other team members, including their manager

Image Management skills

Image Management skills

Image Management is a framework addressing aspects like clothing, communication skills, grooming practices, etiquette, body language and behavioral skills. These elements contribute towards creating the right image for each role that you undertake in your professional, social and personal life.
Given that each person is unique, image management takes into account individuals goals, roles, personal style, physical attributes, personality and values. The techniques of image management help you enhance strengths and downplay weaknesses by making optimal use of available resources.
Ideal For: Any fresher or employee for better professional life and vast communication skills
Duration: 2 days
Learning Outcome:

  • Complying with your request
  • Trusting you with information
  • Giving you access to decision makers
  • Paying you a certain salary or fee for contracted business
  • Hiring you or purchasing your product

The Art of Selling

The Art of Selling

Ideal For: Any corporate or fresher willing to pursue career into sales or any junior/mid or senior level sales Personnel can attend to understand the tools and techniques for improving sales
Duration: 2 days
Learning Outcome:

  • Improves communication, Rapport with clients effortlessly
  • The Art of selling without actual selling
  • Develop sales thru story telling
  • Generating leads thru references, cold call & Cross selling
  • Improves Business Development and Promotes growth there by earning incentives
  • Job security and better working knowledge and Behavior Management
  • Improves Negotiation skills, Art of influencing others and Objection Handling capabilities
  • Dealing with competitors and rough patch in sales

Social type & Speed Networking

Social type & Speed Networking

Use Social style frame work to observe, understand and adapt to an individual’s and your own behavior. Leverage this experience to:
Apply Social Styles to build empowering relationships
Practice TALK
Activate focused listening & Conversation thru powerful questions
Having strong network to support you in your new roles and work is very important. The people you meet along will prove a valuable resource in your career.
Ideal For: All Junior & Mid-level employees and Sales and marketing person, Customer relationship, HR personnel & Trainer
Duration: 1 day
Learning Outcome:

  • Connect quickly with people and crate a network and get tasks done faster
  • Improved communication skills and talk from other perspective to get end result
  • Be able to give and receive development support – Real time, all the time
  • Say things skillfully, that makes difference and generate interest
  • Enable Self-discovery
  • Meaningful conversations help connect with people fast build relationships and feel like part of community

Business Image Management

Business Image Management

Image matters, because people make assumption and judgment based on very limited information. For corporations and other organizations, image can affect the financial bottom line. Fortune Magazine’s annual ranking of the most admired companies has found a correlation between a company’s image and its profits.
Ideal For: Any Corporate Employee
Duration: 1 day
Learning Outcome:

  • Larger market share
  • Ability to charge a premium
  • Ability to pull through tough times
  • Greater attraction to talent
  • Higher retention and productivity of people
  • Better and favorable media coverage
  • Higher returns for investors and
  • Resulting lower company expenditure

Critical Thinking and Conflict Resolving

Critical Thinking and Conflict Resolving

Ideal For: Any Corporate Employee
Duration: 1 day
Learning Outcome:

  • Improves disassociation from conflict itself
  • Disassociation from person
  • Building Rapport, Pace and lead
  • Develop pattern interrupt
  • Develop Understanding positive intention in large chunk
  • Develop stepping in Someone else shoes
  • Affirmative internal dialogue

The Art of Influencing others

The Art of Influencing others

To influence others you must go beyond general expectations and reach for limits above the norm. Have total confidence in yourself and what you are attempting to achieve. Provide words, wisdom and prosperity others are seeking to obtain. Understand the impact yourself and show others what they can realize.
Ideal For: Any Mid level, Senior level Employee 0-8 Years of experience and Sales personnel, Procurement Personnel, HR Personnel, Marketing Personnel
Duration: 1 day
Learning Outcome:

  • You become a role model for others
  • Get the outcome easier and faster
  • Gain Confidence
  • Generate Rapport with everyone
  • Become a good team player
  • Reduce conflict and stress
  • Be a good negotiator

Campus to corporate

Campus to corporate

The transition from College to a corporate environment is a big adjustment for many graduates. Expectations and responsibilities in the workplace are very different than those in College.
Our Training Programs aims to make the transition easy. It would be a definite boost to their personal contribution and performance levels in the organization.
Ideal For: Any Fresher
Duration: 2 days
Learning Outcome:

  • Improves Effective communication & Personality grooming
  • Improves Presentation Skills, Business Writing skills
  • Office Etiquettes
  • Conflict Management
  • Concept of Time Management Benefits
  • Concept of Leadership skills
  • Managing Stress and work life balance

Goal Setting

Goal Setting

Goal setting is one of the fastest routes to achievement. Yet many of us find setting goals and achieving them a difficult task.
We can how you how you can use goal setting as a tool to push you to accomplish what you want to achieve.
Ideal For: Any employee 0-5 years of experience
Duration: 1 day
Learning Outcome:

  • Improves focus orientation
  • Optimum se of resources
  • Effective use of time
  • Helps achieve targets

Telesales Skills

Telesales Skills

Ideal For: Who wishes to peruse career in telesales, Junior/Mid level telesales exe
Duration: 1 day
Learning Outcome:

  • Tips to create impression on the listener in 3 sec
  • Effective communication, Voice modulation & Pitch and what words to be used to create impact on listener
  • Effective Email communication
  • Improves prospecting skills, negotiation skills & objection handling capabilities

The Art of Negotiation

The Art of Negotiation

Negotiation is important part of our day to day life. Improve your negotiating skills and learn what really interests people in a negotiation. Understand your negotiating style, and how to influence others who have differing styles.
Ideal For: Any fresher, Corporate with any back ground can attend this program, like supply chain, vendor management team, HR, Sales, marketing, Purchase, Finance etc.
Duration: 1 day
Learning Outcome:

  • Enhances strong communication, decision making, Persuasion within the office & third party dealings
  • Improves Business communication
  • Promotes Organizational and self-growth
  • Improves wining situation for both Parties
  • Improves objection handling capabilities

Value of customer

Value of customer

The reality is, your customers probably won’t notice individual skills in your customer service. What they’ll remember is how they felt about your interaction. Work on these skills to increase customer loyalty and grow your business.
Ideal For: Any fresher/mid level & senior level corporate perusing career in customer support, customer relationship, guest relation and customer service can attend this program
Duration: 1 day
Learning Outcome:

  • Helps in building effective communication, Inter personal and softkills within and outside origination.
  • Efficient dealing with customer’s enquiry, Issue, complaints, and queries in an amicable way
  • Improves email communications
  • Improves handling conflict resolution and creative problem solving approach
  • Improves Image creation in eye of clients and customers

Experentia (Outbound Trainings)
Team Building

Team Building

Ideal For: Fresher, Junior & Mid Level
Duration: 1 day
Learning Outcome:

  • Participant will learn about their personality and how to work with other personality types, which will lead to less conflict and more productive man hours at work
  • Participants will learn about how to develop trust among team member, which will help to create nonpolitical work environment to have fast and quality delivery of result
  • Participants will acquire functional approach to being committed and taking ownership
  • Participant will learn how to practice positive communication, which will improve motivation of employees and increase efficiency
  • Increase cohesiveness, collaboration and team building with progressive approach

Develop Leadership Skills

Develop Leadership Skills

Ideal For: Fresher, Junior & Mid Level
Duration: 1 day
Learning Outcome:

  • Understanding your own leadership style
  • Self-Awareness - Understanding personality Type preferences
  • Knowing the leader – Leadership Styles
  • Leadership Communication – Assertiveness
  • Subordinate development – Inspiring, Motivating, Creativity and passion
  • Building Successful Team: Understand personalities
  • Transformational Coaching: Manager Vs Coach
  • Interpersonal Skills – Developing successful work relations
  • Relationships, commitment, trust and openness in the team
  • Giving and receiving feedback
  • Understanding people problems

Sales Training

Sales Training

Ideal For: Any corporate or fresher willing to pursue career into sales or any junior/mid or senior level sales Personnel can attend to understand the tools and techniques for improving sales
Duration: 1 day
Learning Outcome:

  • Improves communication, Rapport with clients effortlessly
  • The Art of selling without actual selling
  • Develop sales thru story telling
  • Generating leads thru references, cold call & Cross selling
  • Improves Business Development and Promotes growth there by earning incentives
  • Job security and better working knowledge and Behavior Management
  • Improves Negotiation skills, Art of influencing others and Objection Handling capabilities
  • Dealing with competitors and rough patch in sales